Helm › Helm University › Track 9
Track 9 of 10Shop Health
Written from the seller's side of the table. When something goes wrong you should be able to find out what happens next, in what order, and by when, without reading a policy page in a panic.
5 lessons10 min end to end3 shipped, 2 comingFree, no account needed
The lessons
What each lesson prepares you to do.
Written as outcomes, not topics. Every lesson says how long it takes and whether the feature exists on Helm today.
Shipped works on Helm today. You can do this right now.
Coming is being built. We will not teach it as though it already exists.
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9.1
2 min readShippedThis lesson prepares you to: Name the three things that actually judge a shop on Helm, and stop looking for the one that does not exist.
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9.2
2 min readShippedThis lesson prepares you to: Work out your own tier, and explain why promotion and demotion count different things on purpose.
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9.3
2 min readComingThis lesson prepares you to: Calculate your own refund rate the way Helm does, and know the floor that protects a new shop.
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9.4
2 min readComingThis lesson prepares you to: Reply to a review, appeal one properly, and know what the appeal can and cannot achieve.
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9.5
2 min readShippedThis lesson prepares you to: Know what suspension actually is, what triggers a report, and what recourse exists.
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